Growth Marketing Dictionary

Conversational marketing

Conversational marketing is a term coined by Drift:

A one-to-one approach to marketing that companies use to shorten their sales cycle, learn about their customers, and create a more human buying experience.

Drift

Following this definition, conversational marketing includes any kind of two-way engagement with prospects and customers. This kind of communication should happen preferably in real-time and with personalization in mind. Conversational marketing should be used along the whole funnel.

More terms in our dictionary

A/B testing

Testing two variations of one variable (i.e. ad copy, subject line) against each other to see what performs better.

OMTM (One Metric That Matters)

A concept from the book “Lean Analytics”. The metric that is used to focus on a daily basis. Every task should contribute to this metric.

Conversational marketing

Conversational marketing is a term coined by Drift: A one-to-one approach to marketing that companies use to shorten their sales cycle, learn about their customers,